Financial Customer Associate applicants have rated the interview process at Fidelity Investments with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 67.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Financial Customer Associate roles take an average of 24 days to get hired, when considering 41 user submitted interviews for this role. To compare, the hiring process at Fidelity Investments overall takes an average of 28 days.
Common stages of the interview process at Fidelity Investments as a Financial Customer Associate according to 41 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 18%
Background check: 15%
Drug test: 13%
Skills test: 10%
Group panel interview: 4%
Presentation: 4%
Other: 4%
Personality test: 2%
IQ intelligence test: 1%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 4 weeks. I interviewed at Fidelity Investments (Albuquerque, NM) in Nov 2021
Interview
Extremely frustrating to go through a month long hiring process just to receive a 30 second phone call to rescind their offer.
I was very upfront about my medical conditions with two separate interviewers; both assured me I was good to proceed. I passed their background investigation, GOT THE JOB, left my job early to in order to get finger printed as well as drug tested within their 3 day required time frame, filled out my new hire packet, was assigned an employee ID, they had contacted my current employer to verify information I had provided… a lot of time invested in this hiring process. Received an email from them asking me to contact their contracted drug screener who confirmed what I had already disclosed to them, then received a follow up call from Fidelity that my offer has been rescinded and to try again in six months. If I felt like contesting their decision, I can spend another 45 minutes waiting to speak to someone and schedule a $250 drug test and try again.
Why on Earth would you keep processing the candidate after they disclose their medical history and medications when you know they won’t pass? WHY? I have valid government issued medical card.
The entire process was drawn out, and frankly, I’m incredibly disappointed in Fidelity for pulling this. I went from being excited for this new career patch to crushed, embarrassed, dejected and humiliated.
3
Average interview
Application
I interviewed at Fidelity Investments (Smithfield, RI)
Interview
Average interview experience. Ask a lot about prior work experience. It's good to include something that makes you stand out from other candidates since they speak to so many people.
I applied online. I interviewed at Fidelity Investments (Durham, NC)
Interview
I had one initial phone screening and then a 30 minute phone call with more STAR based questions. I have my 1 hour zoom interview with the hiring managers coming up
I applied online. I interviewed at Fidelity Investments (Cincinnati, OH) in May 2026
Interview
I had my phone interview, everything went well. I was told they wanted to move forward with the second interview, and now I am getting ready for my final interview, everything is going well.