I applied online. I interviewed at Fidelity Investments (Salt Lake City, UT) in Feb 2015
Interview
You sit down in the lobby, then two managers come down and snag you for an interview. They bring you in a pretty small room and take turns asking you questions. A lot of the questions have to do with your customer service experience and if you have any knowledge of the investment industry.
Interview questions [1]
Question 1
How would you go address talking to a client about rolling over an inactive retirement account?
First a brief phone screening, and then I needed to schedule an in person interview. The phone screening was around 30 mins and the interview itself was about an hour.
I interviewed at Fidelity Investments (Sacramento, CA)
Interview
Interview starts with a phone call from recruiter, and then you move on to a branch leader for the future location you will work at and you have the chance to speak with some of the team.
I interviewed at Fidelity Investments (Austin, TX)
Interview
The job description was nothing like what the said it was. They advertised it as hybrid when it was full time in office. Implied would be customer service when it was sales.