I applied through a recruiter. The process took 3 weeks. I interviewed at Fifth Third (Chicago, IL) in Feb 2014
Interview
Was initially contacted by a recruiter who was crucial to the process and guided me through all steps of the hiring process which included a screening interview with the recruiter, followed by a interview with a branch manager then with the regional manager and then a final interview with a HR partner. all in all it took about 3 weeks. Was your typical situation based questions, Name a time when you had to do "this", what was the situation, the action, and the result. Also with regional manager went over resume nearly line by line explaining details of each prior job.
Interview questions [2]
Question 1
Describe a time when you had to go above and beyond for a customer
If I recall correctly there was a screening call & just one interview. The interview was in a branch, and it was real casual. Really just making sure you have the people skills needed in a customer facing role like this.
I applied online. The process took 2 weeks. I interviewed at Fifth Third (Beverly Hills, CA) in Apr 2026
Interview
Phone interview was okay and they ask about my customer services experience and how i can reach the target if i can work on Saturday they asked me and example how i reach out to people
I applied online. I interviewed at Fifth Third (Chicago, IL) in Mar 2026
Interview
Three step process, First a phone call that went over the basic resume asking if you have an experience in client and customer service. Second interview was with a manager in person at a branch and went into detail about the job and the expectations and what if scenarios. Final round is with the regional manager online.
Interview questions [1]
Question 1
Talk about a time that had to approach a difficult conversation and how did you go about it.
Personal Banker applicants have rated the interview process at Fifth Third with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 66.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Personal Banker roles take an average of 19 days to get hired, when considering 76 user submitted interviews for this role. To compare, the hiring process at Fifth Third overall takes an average of 22 days.
Common stages of the interview process at Fifth Third as a Personal Banker according to 76 Glassdoor interviews include:
Phone interview: 21%
Drug test: 18%
One on one interview: 18%
Background check: 15%
Skills test: 12%
Presentation: 5%
Group panel interview: 4%
Personality test: 3%
Other: 2%
IQ intelligence test: 2%
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