I applied through a recruiter. The process took 1 day. I interviewed at Firstsource Solutions (Airoli) in Feb 2016
Interview
It was a 3 round process with First round being purely HR Interaction. The second round involved test in reading, typing and listening skills. The third round with the Operations team to qualify as a valid candidate. The interview lasted for a whole day where they had a lot of gap in between these tests which could have been better, also the dedicated person from Operations team was not available initially but they managed to get someone to get the Interview done.
The first stage was usually an initial screening call where basic questions were asked about my experience, availability, and motivation for applying. This was fairly relaxed and focused on confirming eligibility for the role.
The main interview involved competency-based questions, such as handling difficult customers, working under pressure, and meeting targets.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer and how you handled it.
I applied online. I interviewed at Firstsource Solutions (Melbourne) in May 2026
Interview
Easy to find location with a professional and welcoming atmosphere. The interview panel was friendly, approachable, and made me feel comfortable throughout the process. Everyone was very welcoming, and smart casual attire was appropriate. I would definitely recommend attending an interview with this company.
I had one online interview, it was very easy, asked me couple of competency questions and offered me the job soon. I don’t know the process now but they always used to hire many candidates