I applied online. The process took 5 days. I interviewed at Firstsource Solutions (Derby, England) in Jan 2020
Interview
Very chilled, make you relaxed, just make sure you focus on the positives about yourself and how to handle hard calls. “Treat every customer like your first call of the day”
Interview questions [1]
Question 1
You have a difficult customer who is shouting you’ve had enough how do you deal with the customers complaint
The first stage was usually an initial screening call where basic questions were asked about my experience, availability, and motivation for applying. This was fairly relaxed and focused on confirming eligibility for the role.
The main interview involved competency-based questions, such as handling difficult customers, working under pressure, and meeting targets.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer and how you handled it.
I applied online. I interviewed at Firstsource Solutions (Melbourne) in May 2026
Interview
Easy to find location with a professional and welcoming atmosphere. The interview panel was friendly, approachable, and made me feel comfortable throughout the process. Everyone was very welcoming, and smart casual attire was appropriate. I would definitely recommend attending an interview with this company.
I had one online interview, it was very easy, asked me couple of competency questions and offered me the job soon. I don’t know the process now but they always used to hire many candidates