I applied in-person. The process took 1 week. I interviewed at Firstsource Solutions (Colorado Springs, CO) in Mar 2015
Interview
They ask a bunch of basic questions. Have a positive outlook on all the questions and you will be hired. All they are really looking for is are you able to be positive on the things you do. The also want to know if you are reliable meaning can you get to and from work on time all the time.
Interview questions [1]
Question 1
How did you handle a difficult situation and turn it around to something positive.
The first stage was usually an initial screening call where basic questions were asked about my experience, availability, and motivation for applying. This was fairly relaxed and focused on confirming eligibility for the role.
The main interview involved competency-based questions, such as handling difficult customers, working under pressure, and meeting targets.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer and how you handled it.
I applied online. I interviewed at Firstsource Solutions (Melbourne) in May 2026
Interview
Easy to find location with a professional and welcoming atmosphere. The interview panel was friendly, approachable, and made me feel comfortable throughout the process. Everyone was very welcoming, and smart casual attire was appropriate. I would definitely recommend attending an interview with this company.
I had one online interview, it was very easy, asked me couple of competency questions and offered me the job soon. I don’t know the process now but they always used to hire many candidates