The interview process was like any other in a food industry. It was one on one with the General Manager. Asked simple questions about the job and what your goals are. It helps if you have food handling history. They require you to watch videos before your "on the job training" which you most likely will never receive as employees are too busy to help you. No one starts as a Shift Leader as that is the next phase in the promotion process, you will start as a crew member and will be on one position for a week or two til you master that.