I applied through a recruiter. The process took 1 day. I interviewed at Florida Blue (Jacksonville, FL) in Feb 2013
Interview
I was called in to interview as a contracted employee under ZeroChaos that could potentially lead to a full-time position under Florida Blue. The interview itself was conducted by 2 supervisors in the department I had applied for. The interview itself focused on my customer service experience and willingness to learn a new industry. Most of the questions utilized the STAR (Situation, Task, Action, Resolution) method.
Interview questions [4]
Question 1
Describe a time when you had to deal with a difficult customer and what was the outcome?
Easy. Did a recorded interview. Then zoom interview. They were nice. Don’t be scared to ask questions. Use the star method. They were very easy going. I worked there for almost a year and quit.
Easy 2 step with friendly team and management. Positive and upbeat culture all around. Would recommend if looking to get your foot in the door. To start something new geared towards the insurance and healthcare field.
Straight forward. You are given two chances to respond to the interview questions. There are not many of them, some do however have not just one part. Communication was quite fast as well.
Service Advocate applicants have rated the interview process at Florida Blue with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Service Advocate roles take an average of 16 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Florida Blue overall takes an average of 31 days.
Common stages of the interview process at Florida Blue as a Service Advocate according to 10 Glassdoor interviews include:
Skills test: 24%
Drug test: 18%
Phone interview: 18%
Group panel interview: 12%
Background check: 12%
One on one interview: 9%
Personality test: 3%
Presentation: 3%
IQ intelligence test: 3%
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