I applied online. The process took 1 week. I interviewed at Florida Blue (San Diego, CA) in May 2022
Interview
Applied got an email about a week later to make a video answering 9 questions. You use an app called HireVue and you record yourself answering the questions. You get only two attempts to record and answer questions
Video interview. Recruiter was unresponsive and not very helpful. I called HR and asked for assistance, but that did not help either. It was really hard to video myself answering questions.
I think I got ghosted once by them after I interviewed, everything seemed fine. The office was nice and the people seemed to get me in quickly. Nobody communicated with me afterwards. This was a while ago
Very short process and to the point. It involved lots of testing and typing to determine your speed. They also asked a few what would you do scenario questions. Overall it was an easy process.
Customer Service Representative applicants have rated the interview process at Florida Blue with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 49 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Florida Blue overall takes an average of 31 days.
Common stages of the interview process at Florida Blue as a Customer Service Representative according to 9 Glassdoor interviews include:
Phone interview: 30%
Personality test: 20%
Group panel interview: 10%
Background check: 10%
Drug test: 10%
Skills test: 10%
One on one interview: 10%
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