I applied through a recruiter. I interviewed at Florida Blue
Interview
The interview process was a breeze. It is done through HireVue so you record yourself and are given time to review the question and even a second chance to record yourself if you don’t find the first video suitable.
Interview questions [1]
Question 1
Describe a time when the customers vaules and the company’s value clashed ..what did you do?
I applied online. I interviewed at Florida Blue (Hughesville, MD) in Aug 2022
Interview
Applied online! Same day got an email to do a video interview that’s was 9 questions. About a week later got an email to do a writing portion! 1-2 paragraphs about how you have developed the relative skills and experiences necessary for the role. Once i submitted that I got a call from the recruiter the same day! My phone interview with her was great and I moved to the step which was a panel interview with the hiring manager and supervisor for this position! Did that the same week! They asked 5 questions! Pretty much about how you would deal with certain situations and scenarios!! A couple of days later got an offer. Over all it took about 2-3 weeks… Not a hard process at all! Very chill and laid back people with very good energy!!!
Interview questions [1]
Question 1
Tell us about a time you were stuck on something that you couldn’t figure out! What did you do?
I applied online. I interviewed at Florida Blue (Jacksonville, FL) in Feb 2021
Interview
Phone interview with manger and 2 supervisor. They asked 5 behavioral questions. Noted responses. Called a few days later for preliminary offer. Received email to do background check consent and schedule drug test.
Interview questions [1]
Question 1
Behavioral questions like normal customer Service jobs
Service Advocate II applicants have rated the interview process at Florida Blue with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Florida Blue as a Service Advocate II according to 3 Glassdoor interviews include:
Drug test: 18%
Group panel interview: 18%
Skills test: 18%
Phone interview: 18%
Personality test: 9%
Background check: 9%
IQ intelligence test: 9%
Here are the most commonly searched roles for interview reports -