Customer Service Representative applicants have rated the interview process at Florida Blue with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 65.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 49 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Florida Blue overall takes an average of 31 days.
Common stages of the interview process at Florida Blue as a Customer Service Representative according to 9 Glassdoor interviews include:
Phone interview: 30%
Personality test: 20%
Group panel interview: 10%
Skills test: 10%
One on one interview: 10%
Background check: 10%
Drug test: 10%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Florida Blue (Castleton-on-Hudson, NY) in Jan 2022
Interview
Great, total process lasted 1 week. The first was a screening, then a panel interview with manager and director. I received communication regarding each step of the process. After week 1, I was given the information that I selection was made but I was a great candidate for the role.
Interview questions [1]
Question 1
What was your favorite customer interaction experience?
Video interview. Recruiter was unresponsive and not very helpful. I called HR and asked for assistance, but that did not help either. It was really hard to video myself answering questions.
I think I got ghosted once by them after I interviewed, everything seemed fine. The office was nice and the people seemed to get me in quickly. Nobody communicated with me afterwards. This was a while ago
Very short process and to the point. It involved lots of testing and typing to determine your speed. They also asked a few what would you do scenario questions. Overall it was an easy process.