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      Formlabs

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      Customer Service Expert Interview

      Jan 6, 2019
      Anonymous Interview Candidate
      Berlin
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Formlabs (Berlin) in Dec 2018

      Interview

      There were 3 interviews: - the first was with the HR guys, in which they asked me questions about myself and my motivation for that position. they also explained better the position and the company and i was able to have a tour of the Berlin office. Then I had to complete a test ticket from home before being called in for the next interview; - the second interview was a ticket test for the first part, and then a meeting with team leaders of the dptm I applied for, talking about decision making, communication within and outside. - third interview was with the Europe Head of Operations, was a brief Skype call in which he summed up my 2 passed interviews just to know me a little I guess. the whole experience was pretty positive, even though it took almost 2 weeks between each step, and the third interview didn't add anything to what I already showed them so it just prolonged the process.

      Interview questions [2]

      Question 1

      How would you solve internal communication issues, like if a team member were to write in a not understandable way?
      1 Answer

      Question 2

      How would you approach someone that doesn't perform a task as you wish?
      1 Answer
      avatar
      Formlabs response
      7y
      Thanks for your feedback. You’re right about the long gaps between the interviews. We are looking to improve these processes as we grow.

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