After sending in my resume, I was invited to schedule a problem-solving/critical-thinking test, which was pretty well orchestrated--in and out. After finding out that I did well, I was brought for a first interview with the president and VP of operations. Both were very welcoming, seemed to take a sincere interest in me and let me know about all of the different career options that might be available after getting a start in the Client Services (customer support) Department. Soon afterwards I was brought in for a second interview with the same two gentlemen and the CEO, who's a character--in the best way. Their enthusiasm for their company and the kind of people that they want to hire really got me excited about the opportunity. Most of the people I met with come across with aggressive personalities, and that might rub people the wrong way--some of their questions might even be a little forward in an interview--but they were all clearly very good people.