Customer Care Representative applicants have rated the interview process at Foundever with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 43% positive. To compare, the company-average is 67.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Representative roles take an average of 12 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Foundever overall takes an average of 11 days.
Common stages of the interview process at Foundever as a Customer Care Representative according to 8 Glassdoor interviews include:
Skills test: 20%
Phone interview: 17%
Personality test: 13%
Drug test: 13%
Presentation: 10%
One on one interview: 10%
Other: 7%
Background check: 7%
Group panel interview: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Foundever (Belgrade, Central Serbia)
Interview
I don't remember much of how it went, I think there was some group interview and then one-on-one with the HR. In any case, I got a call from them with an offer a month after I applied and were interviewed, during which time I almost forgot I applied. Silly.
Interview questions [1]
Question 1
There were some personality tests and standard dumb HR questions, as well as English language test. Both of these are total bollocks because many of the people they employed didn't know English that well, both written and spoken. Also, they happened to have hired a guy who was a total sociopath and not only did he not fit with the rest of the team, but he didn't do his job well at all. So much about their selection process. But then again, having my own experience as a customer with various idiots in customer services who didn't know the first thing about their job, I guess it's better than most.
Online interview, just need to wait for an email confirming that you are one of the candidates. Once you're with the interviewer, they are friendly and just asking casual questions.
I applied online. The process took 3 weeks. I interviewed at Foundever in Aug 2021
Interview
The interview process was quick, first with a recruiter and then with someone who tested the language competence. I received feedback soon. After that I got an offer and paperwork was organised in a few days.
I applied online. The process took 3 weeks. I interviewed at Foundever (Atlanta, GA) in Oct 2020
Interview
It's was quick and very communicative, the recruiters stayed in constant communication when it was Sitel now the recruiting process is horrible. I miss the old management. Now things are all over the place