I applied online. I interviewed at Foundever (London, England) in Nov 2020
Interview
I was called regarding my application, being let know that my skill set fits the position, just for the staff to ask me for my current address and as soon as I have finished confirming them my address they have quickly let me know that my skill sets are actually not fitting for the job and that I will be let know if there are other opportunities that may arise. I didn't receive a coherent answer for the rejection unfortunately and I found that very dissappointing.
It seems like they have... quite a bit of experience, or at least they know the people they want to hire. They make you upload some documents through a webform and after that, do some assessments. I selected a role that didn't have sales in the title, but they did ask me to do a sales assessment activity.
It's all done through a PC, you'll need a webcam. It's not very hard.
Interview questions [1]
Question 1
Typing (words per minute), what would you do in specific situations, a personality test with a Likert scale, "fill in the blank" English assessment, a speak for 1.5 minutes AI assessment
I applied through an employee referral. I interviewed at Foundever (Belgrade, Central Serbia)
Interview
I’ve applied through a referral. The initial contact was a phone call where they asked to me introduce myself in English. They’ve organized an interview after that and I was invited. After that was a test task to respond to a few emails for customers.
Once you apply and your resume meets the requirements, then they give you an invitation. Most time, they might change the resumption date. Once they have a company to service, then they book you for training. If you are able to get through training, then you start the shift.
Customer Service Representative applicants have rated the interview process at Foundever with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 67.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 587 user submitted interviews for this role. To compare, the hiring process at Foundever overall takes an average of 11 days.
Common stages of the interview process at Foundever as a Customer Service Representative according to 587 Glassdoor interviews include:
Skills test: 16%
Phone interview: 14%
One on one interview: 13%
Background check: 12%
Drug test: 12%
Personality test: 10%
Presentation: 9%
IQ intelligence test: 6%
Group panel interview: 4%
Other: 3%
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