Candidates applying for Customer Services Representative roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Franklin Templeton overall takes an average of 30 days.
Common stages of the interview process at Franklin Templeton as a Customer Services Representative according to 1 Glassdoor interviews include:
Background check: 33%
Personality test: 33%
Phone interview: 33%
Here are the most commonly searched roles for interview reports -
I applied through other source. The process took 1 week. I interviewed at Franklin Templeton (Rancho Cordova, CA) in Jun 2014
Interview
1. Apply online
2. They called me within a day of submitting, to set up a phone interview
3. Phone Interview
4. Second Phone Interview
5. In-person Interview
6. Job/No Job
The main thing they look for in the first phone interview is how you respond and flow over the phone. So they ask you about your resume mainly. Make sure your resumes are consistent and you respond clearly and with confidence.
The second interview is STAR questions so make sure you end your relative story with what they're looking for. In addition, before this position you should know the in and outs of the position, its details, and purpose.
Last, the in-person interview is to see how you interact around employees of the company and how knowledgeable you are in person. This is something only you can prepare for.
Interview questions [1]
Question 1
Name a situation where a customer was unsatisfied with a situation and you helped diffuse it. (use STAR here to answer this)
I applied online. The process took 2 weeks. I interviewed at Franklin Templeton
Interview
Apply online, phone screen with an HR Specialist, then on to a 1 hour long interview with HR. Following that you have an hour long interview with the hiring manager.