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      FreedomPay

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      Customer Service and Field Marketing Representative Interview

      Nov 7, 2018
      Anonymous Interview Candidate
      Delran, NJ

      Other Customer Service and Field Marketing Representative Interview Reviews for FreedomPay

      Customer Service and Field Marketing Representative Interview

      Jan 30, 2023
      Anonymous Interview Candidate
      Delran, NJ
      No offer
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at FreedomPay (Delran, NJ) in Oct 2018

      Interview

      HR contracted me to schedule an interview, the phone interview was conducted by the department head but all contract was done by HR. This made it a little difficult to send a thank you note as I had to ask the interviewers name and e-mail address since the only contact I had at the company was HR. Other than that the man did a great job explaining more about the company and the position. If I advanced I would have an in person interview. Again scheduled by HR. I thought he said I would be contracted either way but I did not receive a contract and had to e-mail them.

      Interview questions [1]

      Question 1

      Tell me about a difficult customer you had to deal with.
      Answer question
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at FreedomPay (Delran, NJ) in Nov 2022

      Interview

      I applied for the position and that same day a woman contacted me with a few clarifying questions such as work location, salary expectations, and employment sponsorship. After I answered those questions it was another two weeks to hear from her regarding scheduling an interview, the scheduling process was quite simple she sent me an email with a link and I found the best time for me in the list and scheduled the interview. The interview was a phone interview even though the woman kept calling it a Teams Interview and asking me to join through a nonexistent Microsoft Teams link. Nonetheless, the man who would be my manager called me a few minutes past the time scheduled and we chatted for just about 20 minutes. He explained how they are working from a hybrid approach currently and that this position would be responsible to travel around the country once companies are open to external employees on-site. He explained that he was finishing up with interviews and he would have HR reach out. If I am selected to move on I would have a video interview. A couple of days later I received an e-mail that I was not selected to move on.

      Interview questions [3]

      Question 1

      Tell me about a time you had to deal with a difficult customer.
      Answer question

      Question 2

      Tell me about your last job with an emphasis on your customer service and marketing experience.
      Answer question

      Question 3

      How did you handle customer service as far as when to advance to a higher team or your supervisor?
      Answer question
      1

      FreedomPay interviews FAQs

      • Customer Service and Field Marketing Representative applicants have rated the interview process at FreedomPay with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 38.2% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service and Field Marketing Representative roles take an average of 28 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at FreedomPay overall takes an average of 16 days.
      • Common stages of the interview process at FreedomPay as a Customer Service and Field Marketing Representative according to 2 Glassdoor interviews include:

        Phone interview:  100%

      • Here are the most commonly searched roles for interview reports -

        1. Account Manager(7) ;
        2. Project Manager(5) ;
        3. Software Engineer(4) ;
        4. QA Analyst(3) ;
        5. Director(2) ;
        6. IT Manager(2) ;
        7. IT Project Manager(2) ;
        8. QA Engineer(2) .