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To start, thank you for your feedback – even if it’s tough for us to hear that this was your experience. You put in a lot of time and work into our process, and we’d like to put sincere effort into reflecting on where we could have done better.
We’d like to accept responsibility that we dropped the ball in creating a candidate experience that made you feel valued and assessed fairly. In an ever changing environment, timelines can fluctuate, but we should have provided more clarity on what you could expect at every step of the process – from the Challenge to the final decision. We also should have been more empathetic by not stalling your process due to another candidate.
While we do have a flexible PTO policy (that we encourage folks to use!), we were simply not organized in our handoff. To address this, we’re implementing a more structured plan between team members going out of office to ensure candidates are kept in the loop. Your feedback has already given us insight into how we can improve, and we’re glad you shared it with us.
Thanks again for taking the time to share openly and honestly. And we wish you only the best in your search and career.