Customer Service Representative applicants have rated the interview process at Fusion BPO with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 86% positive. To compare, the company-average is 92.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 10 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Fusion BPO overall takes an average of 8 days.
Common stages of the interview process at Fusion BPO as a Customer Service Representative according to 7 Glassdoor interviews include:
One on one interview: 33%
Background check: 17%
Group panel interview: 17%
Skills test: 17%
Presentation: 17%
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I applied online. The process took 2 days. I interviewed at Fusion BPO (Montreal, QC) in Sep 2018
Interview
Easy interview. Just a couple of basic questions to make sure you are a sane individual and that's it. Almost anyone gets in.
There is also an assessment to see how fast you can type on a computer (measured in words per minute), as most of your interactions with customers will be done by chat.
Interview questions [1]
Question 1
I don't remember the exact questions, but short of being very I'll during the questioning, anyone could answer confidently.
Went good was respectable can be more easier but its okay its good. But then fine we managed.it can be managed as well.Went good was respectable can be more easier but its okay its good. But then fine we managed.it can be managed as well.
HR contacts through the phone. First, we introduce ourselves and explain our background. Then, we give in our personal details for further procedure. Then, we provide our schedule and they go through the company's procedures and policies.
everything is okay, they are very approachable and no tension felt, the questions was not to hard and everything is in right process, we talk about personal things and also about my future plans for the job