Phone interview with quiz, Then in-person group interview with quiz, then second interview with the emloyers who were contracting the services of FusionBPO/Phocus Solutions. (when I went to sign paperwork, it was all for some company I'd never heard of before, all my information was being used by "Phocus Solutions" when I thought I was applying for a job at "Fusion BPO". Turn out they changed their name or got bought out over 2 years earlier, and still had not changed their hiring paperwork. Very amateurish.) Group interview, then an incredibly basic quiz to make sure you know a few things about computers. Being able to speak English properly was not a requirement, nor knowing your way around the inner workings of an operating system. Overall, it was an assembly-line interview process, they needed to fill 80 positions within a matter of months, so any standards that might have existed near the beginning of the hiring process rapidly evaporated. It turned into a rubber-stamp factory. The annoying part was that I had to come back 3 times for another subsequent interview and another to fill in paperwork. The whole process took 3 weeks.