Customer Service Agent applicants have rated the interview process at GEICO with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 58% positive. To compare, the company-average is 48% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 6 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at GEICO overall takes an average of 17 days.
Common stages of the interview process at GEICO as a Customer Service Agent according to 13 Glassdoor interviews include:
Phone interview: 23%
Background check: 15%
Skills test: 15%
Drug test: 13%
Personality test: 10%
One on one interview: 10%
Presentation: 5%
IQ intelligence test: 3%
Group panel interview: 3%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at GEICO (Virginia Beach, VA) in Jun 2024
Interview
Interviewer asked mostly general insurance questions to gauge knowledge level and some location specific questions for travel to office. Also asked a few scenario type questions. Overall it was a fairly relaxed interview,
Interview questions [1]
Question 1
How would you sell/explain comprehensive coverage to someone on the phone with you?
Very thorough interview process. You should prepare for a question on why you are leaving your current job. The interviewer will also ask questions based on your resume skills section specific to the insurance industry.
I interviewed at GEICO (Jersey City, NJ) in Jan 2025
Interview
The interview was the same as every other company that is interview for customer service agent positions. Same questions some not relevant to the position applying for. It was a little bit confusing.
I applied online. The process took 1 week. I interviewed at GEICO (Virginia Beach, VA) in Oct 2024
Interview
Short. Not worth your time. Interviewer lied about his name. Asked very basic questions, was not impressed. For a company so hard to get into they're really easy to get into