Telephone Claims Representative applicants have rated the interview process at GEICO with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 88% positive. To compare, the company-average is 48% positive. This is according to Glassdoor user ratings.
Candidates applying for Telephone Claims Representative roles take an average of 28 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at GEICO overall takes an average of 17 days.
Common stages of the interview process at GEICO as a Telephone Claims Representative according to 8 Glassdoor interviews include:
Skills test: 21%
Phone interview: 18%
Drug test: 14%
One on one interview: 14%
IQ intelligence test: 11%
Presentation: 11%
Background check: 7%
Group panel interview: 4%
Here are the most commonly searched roles for interview reports -
I applied through college or university. The process took 4 months. I interviewed at GEICO (Dallas, TX)
Interview
I applied through my University's career site. I had an initial phone interview. I then had an in person interview and testing. My final interview was with the Department Claims Manager. It was 4 months from my initial application to receiving my offer.
Interview questions [1]
Question 1
Tell me about a time you had to deal with an upset customer?
I applied online. The process took 2 weeks. I interviewed at GEICO (New York, NY) in Nov 2021
Interview
During my interview process there was two main interviews. The first one was more of a screening to make sure this was a job I was interested in, and on the flip side one that I qualified for. The second interview was via video and was much more focused around the job and what would make me as a candidate suited for the position.
Interview questions [1]
Question 1
One of the items they asked was about prior telephone or client facing positions, in particular how you are able to communicate in these situations.
All-day interview and a roleplay. Not bad but they want to see how you do with pressure. Overall it was an easy process. They also had a listen in session with an adjuster but my adjuster didn't get any calls.
Phone interview, computer literacy test, then all day in-person interview. You interview with a supervisor, advance to roleplay, advance to interview with management. They tell you on the spot if you got it, otherwise they "will get back to you."
Interview questions [1]
Question 1
Very detailed, intense roleplay of multiple calls as an insurance adjuster - they purposely do things like have broken English and have unrealistic expectations to make it harder.