I applied online. The process took 4 days. I interviewed at GEICO (London, England) in May 2019
Interview
I'm pretty frustrated with their whole interview process. First they have a phone interview which was about 15 minutes and they just asked why I left my previous jobs and why I'm not pursuing a career in the field my degree is for. After the phone interview they invite you to go for testing. The testing was pretty simple there's 2 typing tests and they have a simulation of putting customers information in. If you don't pass the computer test they're going to call your name and walk you out of the room. If you do pass the computer test then you'll move on to the next stage which is an interview which is a basic behavioral interview with a lot of tell me about a time questions or tell me why you think your experience makes you a good fit for the position. If you pass that you will go on to the role play which is as far as I got. They tell you not to disclose the roleplay and honestly it's so complicated I wouldn't really be able to explain it. They throw so much at you and it is overwhelming but they do give you a packet so follow the instructions and make sure that you are accurate no matter how long it takes you they are looking for accuracy. What has frustrated me is after not passing the role play test they told me that based on my test scores I fit a different position and if I wanted to apply they would go ahead and withdraw my application so that I could apply for the other position. I applied for that position and got the generic email telling me that I haven't been selected. After all of that I'm pretty much done with applying for jobs at geico for now because it's just not meant to be.
Interview questions [1]
Question 1
Tell me about a specific time where you had to help a difficult customer
I applied online. I interviewed at GEICO (Fort Lauderdale, FL) in Apr 2021
Interview
Fairly Easy, they will ask you situational questions that describe your judgement and will allow, them to understand your rationale in very difficult situations. They describe the role of the position and how you will deal with customers on a daily
Interview questions [1]
Question 1
Tell me about a time that you faced a difficult situation and how did you deal with it?
I aced the computer-based test. It was stuff that I knew from my years in retail. During the first interview, I was told that they could not find a manager for the second interview and excitedly told me if I did not hear from them to call them Friday of that week. That day I was sent a denial in an email and was frankly disappointed that they got my hopes up for a second interview.
I applied online. I interviewed at GEICO (Lakeland, FL) in Aug 2020
Interview
Very long interview process. After applying you are invited to do a personality test and run a simulation program to test multitasking. You are then scheduled to do a phone interview that lasts about an hour mostly focusing on what you would do in hypothetical situations and previous work experience. After this, you are scheduled for a role-play interview online which can be very tricky and definitely the hardest part of the interview process, try to read the documents provided thoroughly and take notes. After that you do a video interview with a hiring manager answering further questions. I took me about 2 weeks but you can theoretically schedule everything in the same day.
Interview questions [1]
Question 1
Give an example of a situation where you had to had to persuade a coworker
Liability Claims Representative applicants have rated the interview process at GEICO with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 42% positive. To compare, the company-average is 48% positive. This is according to Glassdoor user ratings.
Candidates applying for Liability Claims Representative roles take an average of 10 days to get hired, when considering 152 user submitted interviews for this role. To compare, the hiring process at GEICO overall takes an average of 17 days.
Common stages of the interview process at GEICO as a Liability Claims Representative according to 152 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 18%
Skills test: 17%
Drug test: 11%
Background check: 9%
Personality test: 8%
IQ intelligence test: 5%
Presentation: 5%
Group panel interview: 3%
Other: 3%
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