I applied online. I interviewed at GEICO (Lakeland, FL) in Nov 2019
Interview
I applied online and received an email requesting a phone screening type preliminary interview. The phone interview went pretty well since they were accommodating with the location that they set for the interview. I lived in Florida at the time but the position for which I had applied was in Houston, Texas. They were able to let me complete the in-person interview/testing in Lakeland, FL instead of Houston, which was obviously closer to where I lived. I passed the simulated test since it's pretty much what I do in my current position. Then I did the actual interview and I thought I had done pretty well. However, having read about the Geico interview process for this position beforehand, I was disappointed to hear them tell me that they would be contacting me by phone/email with follow-up. They had told me they wanted to contact the Houston office and see if I was a viable candidate since they told me they didn't have the authority to hire me; the Houston office had to review the notes the interview made to my interview questions. I thought at first that this was just total bologna and that they would send me a rejection email within a few days, but I thought that it could be possible. A few days later they did follow up with me via a voicemail requesting that I do the role-play simulation part of the interview. I withdrew my application because I did not get a good vibe from the office; I didn't feel like the interviewer wanted to get to know me and that I was just number. I felt like I would be number if I were hired. The interviewer tried to call multiple times asking why I withdrew my application, but I never responded. I am grateful for having been able to practice my interview skills since shortly thereafter I received an offer for a similar position but with better pay.
Interview questions [1]
Question 1
None of the questions were unexpected since I had reviewed Glassdoor beforehand.
I applied online. The process took 4 days. I interviewed at GEICO (Lakeland, FL) in Jun 2025
Interview
Process was pretty straightforward, I applied online, within minutes I was sent an email for an assessment, within 24 hours I was able to schedule a phone interview. I was asked to come in for a final in person interview. I received an offer.
Interview questions [1]
Question 1
Name a time when you had a difficult customer, how did you handle it and what was the outcome?
Easy process mainly previous jobs and tell me about a time senecio and difficult situation what would you do and what was the outcome are you license in the state of Texas when can you start
Interview questions [1]
Question 1
Tell me about a time when you had a difficult customer how did you handle it?
I applied online. The process took 4 days. I interviewed at GEICO in Sep 2024
Interview
Process was very straightforward. I applied, and shortly after had the opportunity to take an assessment. Once those results came in a day or two later I was contacted to schedule a Webex interview. My interviewer was very nice and helpful and seemed genuinely engaged in my interview and getting to know me.
Interview questions [1]
Question 1
Tell me about a time you had a disagreement with a fellow employee or supervisor.
Claims Representative applicants have rated the interview process at GEICO with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 46% positive. To compare, the company-average is 48% positive. This is according to Glassdoor user ratings.
Candidates applying for Claims Representative roles take an average of 10 days to get hired, when considering 142 user submitted interviews for this role. To compare, the hiring process at GEICO overall takes an average of 17 days.
Common stages of the interview process at GEICO as a Claims Representative according to 142 Glassdoor interviews include:
Phone interview: 20%
One on one interview: 17%
Skills test: 15%
Presentation: 12%
Drug test: 10%
IQ intelligence test: 8%
Background check: 7%
Personality test: 6%
Group panel interview: 4%
Other: 2%
Here are the most commonly searched roles for interview reports -