1. Have your resume in front of you: He's going to ask about the last 5 years experience and the dates just to confirm and he will ask is there any other work experience you have that is not listed. 2. He will start off with the company is open 7 days a week / 365 days a year, is there any days that you cannot work? If you say something different than what you put on the application he'll say well it says 'so and so' on your application, will this be a problem? 2. Are you in currently in school? Are you looking to go back to school? 3. You will be working remotely for at least the first 3 months. Tell me what your work space would look like at home? 4. Why are you interested in the CLAIMS department at Geico? (not just why you are interested in Geico) 5. Why are you leaving your current job? 6. Describe a specific time when you had to deal with a difficult customer. What did you do to resolve the situation? If what you did hadn't worked, what would you have done? 7. Describe a time you persuaded your coworkers to do or change something. 8. Describe a situation when you were given a deadline. What did you do to meet that deadline? 9. What are your expectations on the time limit for working in the claims dept. as a call center specialist (meaning how long are you expecting to work at that position until you should be promoted) 10. If you had a customer that was in an accident and asked for their $500 deductible to be waived how would you handle that situation? give him the answer then he will ask you - Would your answer change if I told you we had a firm policy on non-waivable deductibles?