It was talked about like a much more strenuous process. I applied on their website, was contacted via email for a phone interview, and then during phone interview was told I qualified for a better paying position and the woman forwarded my application to that department instead of keeping me at entry level. After the phone interview, I was contacted to complete a computer based assessment at their office. Upon passing, a face-to-face interview was set up and spoke to a Supervisor, sat with an adjuster to get an idea of the job, and then a manager (all in one day). Was offered the job (contingent on me passing a drug test, which I did) and came back a few days later to do paperwork at HR.