The interview process after the online application began with a phone interview. When that was successful an invitation for on-site testing was offered 2 weeks later. The test was something I had never experienced before because it throws a lot of questions at you at the same time. The company is trying to determine how well a person copes under pressure I believe. After passing the test I had a face to face interview which consisted of standard interview questions. Once I passed that there was yet another role play simulation with the interviewer where you're in one room with a phone and are playing the past of a customer service agent for a fictitious company and the interviewer calls from another room pretending to be a customer. When I passed that the process still isn't over . Another 2 weeks went by and I went back where I first listened to real calls shadowing an agent for about 3 hours, then another interview with a hiring manager.