Good interview experience but extremely poor follow-up. I interviewed for the Customer Support Manager role (Waterloo/Markham) and completed the full process, including the hiring manager interview, panel interview, and Korn Ferry assessment. When the recruiter left the company, there was no communication, handoff, or follow-up. I received no updates for weeks and ultimately had to reach out myself, only then learning that the role had been filled. The interviewers were professional and the role seemed exciting, but the recruiting process lacked continuity and accountability. Candidates expect communication, especially after reaching the final rounds. GHD should improve handover processes between recruiters so applicants are not left without closure.