Customer Service Representative applicants have rated the interview process at GLG with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 51.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 26 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at GLG overall takes an average of 24 days.
Common stages of the interview process at GLG as a Customer Service Representative according to 8 Glassdoor interviews include:
Phone interview: 41%
One on one interview: 29%
Group panel interview: 12%
Skills test: 6%
Presentation: 6%
Background check: 6%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at GLG (Austin, TX) in Oct 2017
Interview
The in person interview was very relaxed. The interviewers were very easy to talk to! Everyone seemed to be very intelligent. The interview process is longer than I am used to, but they truly want to find a person who matches their culture.
Interview questions [1]
Question 1
Tell me about a time you had a difficult customer?
I applied in-person. The process took 2 weeks. I interviewed at GLG (Kuala Lumpur) in Sep 2023
Interview
Receive a call from GLG Recruiter and went through 3 rounds of interview and a written assignment consisting of 4 questions. Process was efficient, with each layer of interviewers asking different questions.
Interview questions [1]
Question 1
- What are your career aspiration and what interest you
- Where do you see yourself in 5 years time
- Scenario based questions
First Interview pretty standard talking to TA teams went really well however the second stage is where I did not understand, where I was interviewed by juniors without management, which I found to be condisending and disrespectful, that the judgement of my job was in the hands of two people who are not in a position of management decisions and know whats best for the team
I applied through an employee referral. The process took 3 weeks. I interviewed at GLG (New York, NY)
Interview
3 step process with phone call, interview with key members, and then case study assessment + presentation on why your solution is best. Closing call was for feedback and next steps.