Games Workshop Account Manager interview questions

After a first contact, I was invited to a phone interview for a language assessment in the form of a sales simulation. At the very start of the call, they mentioned that they had not reviewed my CV, which I found unprofessional. I explained that this would be my first experience in the field, and they assured me that it would not be a problem. However, following the simulation, they critiqued my sales strategy in detail, evaluating it as though I were an experienced professional rather than a newcomer, and immediately informed me that my application would not be moving forward. This left me with the impression that my candidacy was not genuinely considered. I have always appreciated this company, but unfortunately, based on this experience, I cannot recommend it.

The initial screening went well—it was cordial, structured, and I felt I aligned with what they were looking for. I was told not to over-prepare, particularly in terms of product knowledge, because, as they said, "you'll learn that once you're in." They emphasized willingness to learn over experience, which made sense. But during the second interview, I encountered a very different set of expectations. I was asked to justify one product over another, to argue for choices in detail, as though I had already undergone the training I was told would come later. That contradiction is worth noting—not just for what it says about the process, but for what it says about how institutions sometimes function. Despite performing well within the frame I was given, I was told I lacked preparation and didn't insist enough on the sale. That wasn’t accurate—I did insist. But sometimes, the outcome is predetermined. I later learned from someone close to the company that they often hire based on internal recommendations, and the interviews can serve more as a procedural formality than a genuine evaluation. That might seem disheartening, but it’s also informative. Institutions are complex, often opaque, and they don't always operate as meritocratically as we imagine. The experience was frustrating—but I came away more aware, and more prepared for the reality of how these systems often work.