I applied through an employee referral. I interviewed at Geek Squad
Interview
Easy. If you know your stuff, you’ll d great. Geek squad is a great place to start your career. Higher education is not required. Great coworkers. Great benefits. Possible long term position too.
I applied online. The process took 2 weeks. I interviewed at Geek Squad (Grand Rapids, MI) in Mar 2025
Interview
It was good, pretty casual. They told me a bit about them, and then asked me to tell them about me. Asked me a lot of customer focused questions. Not really any technical questions for my interview, but if you're able to bring up how your experience fits the role they love that.
Interview questions [1]
Question 1
"Tell me about a time you went above and beyond for a customer"
"In a fast paced environment like Geek Squad, what do you do to set yourself up for success with managing different responsibilities"
"If you had multiple clients/things you were working on, how would you manage it all?"
I applied online. The process took 2 days. I interviewed at Geek Squad (Plano, TX) in Sep 2024
Interview
Great interview process, did. not take too long, made it easy to explain my previous expertise and work experience. Overall very easy process and one of my favorite interviews as a candidate so far.
Interview questions [1]
Question 1
Explain a time where I provided excellent customer service, and how did it make me feel.
I applied online. The process took 1 week. I interviewed at Geek Squad (Apple Valley, CA) in May 2024
Interview
The interview is a standard set of questions related to customer service and repair procedures that every other candidate is supposed to be asked. Be prepared to go against internal hires as they are highly favored. Even being an internal hire myself I was not "qualified" for the position with 3+ years of job experience in the role I was applying to. Instead, the store I was applying to chose to go with someone who has never worked in the role and decided to give the job to someone who already worked in that location. Unfortunate to say the least.
Interview questions [1]
Question 1
Tell me about a time when you were proud of the level of service you gave someone. What made it memorable?
Advanced Repair Agent applicants have rated the interview process at Geek Squad with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 55% positive. To compare, the company-average is 70.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Advanced Repair Agent roles take an average of 15 days to get hired, when considering 49 user submitted interviews for this role. To compare, the hiring process at Geek Squad overall takes an average of 16 days.
Common stages of the interview process at Geek Squad as a Advanced Repair Agent according to 49 Glassdoor interviews include:
One on one interview: 22%
Drug test: 15%
Skills test: 15%
Background check: 11%
Phone interview: 10%
Presentation: 8%
Personality test: 7%
Group panel interview: 5%
IQ intelligence test: 5%
Other: 2%
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