Geek Squad Covert Agent applicants have rated the interview process at Geek Squad with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 70.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Geek Squad Covert Agent roles take an average of 22 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Geek Squad overall takes an average of 16 days.
Common stages of the interview process at Geek Squad as a Geek Squad Covert Agent according to 2 Glassdoor interviews include:
Phone interview: 40%
Drug test: 20%
Group panel interview: 20%
Skills test: 20%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at Geek Squad (London, England) in Jun 2012
Interview
Generally a 3 hour Split Interview:
Written Assessment
Technical (fix this pc / check device manager for turned off devices) assessment
Verbal soft skills interview
Draw a picture from a description (Explanation Skills, Keep it as basic as possible)
I applied online. The process took 3 days. I interviewed at Geek Squad (Halifax, NS)
Interview
I submitted my resume and a week or so later I was e-mailed to setup up an interview time via Skype.
We agreed upon a time and I was giving a user name to add to my Skype for said interview.
I logged into Skype and messaged the interviewer at the time schedule and they were unresponsive. So after a half hour of waiting around I e-mailed them and said I wouldn't be continuing on with the interview.
They talked me into completing the interview that day and I completed a mock chat (assisting a customer with a non-functioning printer) and answered some questions.
Interview questions [1]
Question 1
Talk about a memorable time that you assisted a customer and why do you remember it?
What is good customer service to you?
I applied through other source. The process took 2 weeks. I interviewed at Geek Squad (Baltimore, MD) in May 2014
Interview
I submitted my application, and got a call to set up an interview. I spoke with two Deputies of Covert Ops at once. One was there to take notes, and another was asking questions. After every answer I gave, the main Deputy said "very cool", or "awesome".
I applied online. The process took 1+ week. I interviewed at Geek Squad (Toronto, ON) in Jan 2014
Interview
1 phone interview, 1 chat interview, 1 final interview with the manager of online support. Basic questions around what is your home office like. They need to assess that it is private. You will be asked a few technical questions and to explain what great customer service looks like. Managers do their own hiring so interviews are fairly quick. Your personality is being tested.