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      Genesys

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      Related searches: Genesys reviews | Genesys jobs | Genesys salaries | Genesys benefits
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      Technical Support Engineer Interview

      Sep 12, 2019
      Anonymous employee
      Kyiv, Kyiv
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Genesys (Kyiv, Kyiv) in Mar 2015

      Interview

      Interview wasn't hard. They ask you pretty much standard questions. Usually, two engineers interview you, and they want to find out the way you'll resolve some technical issues - as this will be your job.

      Interview questions [3]

      Question 1

      If the database returned a response for one SQL request in 2-3sec, and next day the response to the same SQL request is returned in only 30min - how would you investigate the issue?
      1 Answer

      Question 2

      What is the port which is used for SIP (DNS, DHCP, HTTP, HTTPS etc)?
      Answer question

      Question 3

      How does the DNS work?
      Answer question
      3

      Other Technical Support Engineer Interview Reviews for Genesys

      Technical Support Engineer Interview

      Jul 13, 2022
      Anonymous Interview Candidate
      Dublin, Dublin
      No offer
      Negative experience
      Average interview

      Application

      The process took 4 weeks. I interviewed at Genesys (Dublin, Dublin) in Jun 2022

      Interview

      Initial Call was a phone screening which was ok took about 10-15mns. Second process was a technical interview which included very little technical skills at all more interpersonal skills all about you as a person and how would you perform as a person on different situations nothing relevant to the position with regards to technologies e.g javacript html css Take Home Assignment I was then giving a take home Assignment to do which was straight forward and I managed to get done the time for this was one week. Two days later when I submitted I got an email saying I had being rejected for the final interview.. When I asked to recruiter why I was rejected I was informed while I had submitted the assignment someone else had already been giving an offer and then accepted when I sibmitted. What I am more dissapointed about is the fact that I spent time on the assignment etc. I was giving a week I was told there were no bonus's for sending the assignment in early. I guess as a candidate it night have just been a single bad experience

      Interview questions [3]

      Question 1

      Tell me about yourself.
      Answer question

      Question 2

      what three good qualities do you have
      Answer question

      Question 3

      What three bad qualities do you have
      Answer question
      1

      Technical Support Engineer Interview

      Feb 1, 2019
      Anonymous Interview Candidate
      London, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Genesys (London, England) in Nov 2018

      Interview

      - Phone interview prior with quick technical/telephony skills and background to the 2nd stage conducted face to face - 2nd stage interview involves list of networking (TCP, UDP, etc.) and IT (DNS, Database, OS, etc.) and Telephony (SIP, RTP, etc.) questions and to assess general problem troubleshooting skills in given scenarios Interview experience: - Technical part of the interview was good and comfortable, but the later stage with the higher management/director was pretty unnerving and awkward, he had a rather dismissive and negative attitude right from the start and was rude with his implications and general attitude towards my . He looked set on aiming to derail my chance on the position and due to this overall negativity I felt quite uncomfortable carrying on the interview with him and I felt it horribly affected how the interview went further on and not getting positive result.

      Interview questions [1]

      Question 1

      Q: -Definition of DNS function, Database, differences between TCP and UDP - Description of SIP call messages flow - etc.
      Answer question

      Technical Support Engineer Interview

      Jun 25, 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at Genesys in Jun 2018

      Interview

      You'll receive a phone call interview If you pass it, follow up by face to face interview Lastly, the result. The person who interview me are friendly and makes me feel more comfortable during the interview session.

      Interview questions [1]

      Question 1

      What is SIP?
      1 Answer
      2


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      Genesys interviews FAQs

      • Technical Support Engineer applicants have rated the interview process at Genesys with 3.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 88% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Technical Support Engineer roles take an average of 12 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Genesys overall takes an average of 24 days.
      • Common stages of the interview process at Genesys as a Technical Support Engineer according to 8 Glassdoor interviews include:

        Presentation:  18%

        Phone interview:  15%

        Drug test:  15%

        Group panel interview:  12%

        One on one interview:  12%

        Background check:  9%

        Personality test:  6%

        Skills test:  6%

        IQ intelligence test:  6%

        Other:  3%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(159) ;
        2. Senior Software Engineer(105) ;
        3. Account Executive(72) ;
        4. Associate Software Engineer(48) ;
        5. Director(41) ;
        6. Sales(39) ;
        7. Senior Account Executive
      (38) ;
    • Technical Support Engineer(37) ;
    • Solutions Consultant(34) ;
    • Manager(29) ;
    • Senior Technical Support Engineer(24) ;
    • Consultant(23) ;
    • Software Developer(23) ;
    • Marketing(22) ;
    • PS Consultant(21) .
    • Jobs at Genesys

      4 jobs in United States
      Principal Professional Services Engineer
      Menlo Park, CA
      ·
      $111K - $224K /yr
      (Employer provided)
      View job
      Senior Partner AI Architect
      North Carolina
      ·
      $135K - $237K /yr
      (Employer provided)
      View job
      Senior Principal, AI Software Engineer– Agentic & Industry Solutions
      Texas
      ·
      $205K - $361K /yr
      (Employer provided)
      View job
      Principal Applied AI Engineer, Finance
      Massachusetts
      ·
      $194K - $341K /yr
      (Employer provided)
      View job
      View all Technical Support Engineer Jobs