I applied online. The process took 1 week. I interviewed at Genesys (Indianapolis, IN) in Feb 2022
Interview
The interview was a good experience. The interviewers were all very easy to talk to and set up a very welcoming interaction. There was also feedback during the stages of the interview. Overall, it was a very good interviewing experience and unique. The offer was very competitive!
Interview questions [1]
Question 1
There were two stages, one technical and the other more of customer service or more situational responses.
The interview process was 2 rounds including the technical group Please brush up on using STAR technique when responding to the group technical questions on your previous work history. Also, understanding of SIP, WebRTC, VoIP.
Interview questions [1]
Question 1
Please explain the most difficult technical problem you identified and solved.
I applied online. The process took 5 days. I interviewed at Genesys (Boston, MA) in Apr 2022
Interview
Quick and easy. 3 phone interviews. 5 days. Offer. first call 30 minutes recruiter. second call 30 minutes hiring manager. third call 60 minutes hiring manager plus two engineers. The entire process from beginning to end was quick, efficient and easy.
Interview questions [1]
Question 1
SIP RFC 3261 general knowledge.
Couple troubleshooting scenarios.
Windows and Linux OS sockets, cpu resources and log questions
Senior Technical Support Engineer applicants have rated the interview process at Genesys with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Senior Technical Support Engineer roles take an average of 13 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Genesys overall takes an average of 24 days.
Common stages of the interview process at Genesys as a Senior Technical Support Engineer according to 8 Glassdoor interviews include:
Phone interview: 19%
Group panel interview: 19%
Background check: 13%
Presentation: 13%
Drug test: 13%
Skills test: 10%
One on one interview: 6%
Personality test: 3%
Other: 3%
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