it was easy, basic jd and resume based questiones were asked. some scenario based question.Tell me about yourself. What are your strengths and weaknesses? Why do you want to work for Genpact? Why should we hire you? How do you handle pressure/stress? Are you comfortable with night shifts/rotational shifts? Where do you see yourself in 5 years? What achievements have you accomplished

1st round Introduction About your family About Dussehra festival Customer service? What you will when customer get angry? 2nd round (Manager round) General questions How you going to handle angry customer What kind of quality should be there in customer service employee 3rd round Assessment

HR Interview by Phone Content: Overview of CV, motivation, and customer service experience. Explanation of the role, working hours, shifts), and company culture. Discussion about relocation (if applicable), contract type, and benefits. Language Assessment (Italian & English) Short conversation with a native/near-native speaker.