Customer Service Representative applicants have rated the interview process at Genpact with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 62% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 20 user submitted interviews for this role. To compare, the hiring process at Genpact overall takes an average of 18 days.
Common stages of the interview process at Genpact as a Customer Service Representative according to 20 Glassdoor interviews include:
Phone interview: 17%
Skills test: 15%
One on one interview: 15%
Personality test: 13%
Background check: 12%
IQ intelligence test: 8%
Drug test: 8%
Presentation: 7%
Group panel interview: 5%
Here are the most commonly searched roles for interview reports -
I applied through college or university. I interviewed at Genpact (Warangal) in Sep 2022
Interview
The interview is at college which is off campus one so basically I went to interview well dressed, basically I cracked the interview with in no time. At last I was at my grandmothers home so I'm unable to reached my document verification That's the late reply to them so I requested them to extend verification approvals. But they haven't reached me till now.
Interview questions [1]
Question 1
1. tell me about yourself. 2. what were your strengths and weaknesses. 3. Work flow management 4. What are your Hobbies.
Went great 👍🏾 got the offer easy questions , started work within 2 weeks of applying online. The process was very smooth and super fast ! They were really transparent upfront about the mandatory OT which I did not mind because who don’t wanna make extra bucks
Interview questions [1]
Question 1
Name a time where you had to go above and beyond for a customer?
I applied online. I interviewed at Genpact (Gurgaon, Haryana) in Jan 2026
Interview
Nice and short for freshers around 5min. For experienced candidates around 30mins but nothing really difficult just what was your role in previous companies. For freshers question about internships or freelance experience if any.
there are 2 rounds or 3. first is just screening and second is interview. the screening round will guide you what the interviewer is looking for. so it easy. you just need good english.