I applied online. The process took 4 weeks. I interviewed at GetFeedback (San Francisco, CA) in Sep 2017
Interview
Quick interview process. Spoke on phone with recruiter then hiring manager. Next was in-person interview in SF. Met with hiring manager and marketing manager for behavior and background type questions. Then had to give a mock client presentation with a panel. Everyone was very nice and I thought the interview went really well.
My negative experience was all post interview. I was told the interview went great and they were very interested. They were to make a decision by the end of the week. By the end of the week they re-expressed their interest in me but said they still had a couple more candidates to interview. Another week later they again said they had to postpone a decision. At this point I had another offer I had been delaying based on the schedule the recruiter was providing me. Very unprofessional.
I applied online. The process took 1 day. I interviewed at GetFeedback (San Francisco, CA) in Aug 2018
Interview
I applied online and scheduled a phone call with a recruiter. The recruiter missed my scheduled interview the first time but luckily was able to hop on a call right after his previous engagements. Not the best start, but glad the call happened still. The next step was interviewing with the hiring manager. Interview questions were typical, but they really wanted certain experiences that others had. If it's a 'requirement', please don't put the qualification under 'preferred' or 'good to have' in the job description. I wasn't an expert at it but they don't want to waste any time with training. After that discovery, it seemed like I was pretty much just wasting their time and felt disrespected after. Of course, they said they would let me know if I moved forward, but just the typical lies many hiring managers say to move on.
Candidates applying for Customer Success Manager roles take an average of 15 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at GetFeedback overall takes an average of 16 days.
Common stages of the interview process at GetFeedback as a Customer Success Manager according to 2 Glassdoor interviews include:
Phone interview: 40%
Group panel interview: 20%
Background check: 20%
One on one interview: 20%
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