Go1 Customer Success Manager - Case Study

Timing (60 mins)
1) 20 mins case-study presentation by candidate
2) 10 mins questions on presentation by interviewers
3) 20 mins experience and behavioural style questions
4) Optional: 10 mins questions from candidate

Scenario
Your account portfolio of 100 customers is currently experiencing a high
churn rate of 25%. Design an action plan outlining the steps and
resources you’ll need to turn your portfolio around (by reducing churn)
over the following 3 months?

Question

Go1 Customer Success Manager - Case Study

Timing (60 mins)
1) 20 mins case-study presentation by candidate
2) 10 mins questions on presentation by interviewers
3) 20 mins experience and behavioural style questions
4) Optional: 10 mins questions from candidate

Scenario
Your account portfolio of 100 customers is currently experiencing a high
churn rate of 25%. Design an action plan outlining the steps and
resources you’ll need to turn your portfolio around (by reducing churn)
over the following 3 months?

Anonymous · Accepted Answer

I genuinely enjoyed the case study presentation. They are a great opportunity for employers to gauge candidates in as accurate a scenario as possible, and a lot of fun to deliver.

Go1

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