Applied online with two higher ups names for referrals. The next day I got an email stating they want to phone interview me. They had it set up already. So then I answered the scheduled call for said interview. In my application and resume, I clearly stated that I have 0 background in call centers. I have 8 years face to face customer service management experience. Also, in their printed requirements, it stated that there is no prior experience required... yet I got denied the job BECAUSE I did not have enough experience in call centers. Seems redundant, right? Yeah. I’m disappointed to say the least. It was unfair to the upmost degree. I really wanted that job. And I was under the impression that the interviewer was very pleased with me. Seeing as how he reminded me 10 times how highly recommended I was. Also, I was told by my friends who are currently employed there, that they had no prior knowledge or experience when they were highered. And that 5/6weeks of training was enough for them to learn the job and be successful. So, FYI... you do in fact need prior experience in order to get hired for the job. I am upset. I very much wanted the job and was willing to do whatever it took. But that was not enough.