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      Gong

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      Customer Success Manager Interview

      Jan 29, 2021
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at Gong (San Francisco, CA) in Nov 2020

      Interview

      I had a solid interview process up until we were at the offer stage. On the final (6th) interview, I was informed I should hear back with an offer in a couple of days. The recruiter then came back to tell me that headcount did not get approved for the role and to reach back out in the future... It is the most unprofessional interview experience I've had because of that. If a candidate is going to go through the interview process, that needs to be made clear or at least wait until the headcount is approved before having them spend hours of their time preparing and being on calls to only be told that. Hope this doesn't happen to any other candidates!

      Interview questions [1]

      Question 1

      What was one of the most difficult customer interactions you had and how did you handle it?
      Answer question
      11

      Other Customer Success Manager Interview Reviews for Gong

      Customer Success Manager Interview

      Jun 17, 2026
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Gong (Chicago, IL) in May 2026

      Interview

      The interview process was very straightforward with 4 rounds. One initial recruiter screen, hiring manager, mock presentation, and final meeting with a senior leader. All of which, were scenario based questions and insight into one’s professional career experience. I appreciated the thoroughness and professionalism of the team

      Interview questions [1]

      Question 1

      What would one of your past leaders and cross functional partners say about you?
      Answer question

      Customer Success Manager Interview

      Jan 7, 2023
      Anonymous Interview Candidate
      Phoenix, AZ
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Gong (Phoenix, AZ) in Jul 2022

      Interview

      Zoom interview, but I could tell from the beginning there was something, a hard skill, I was missing so they were not really interested. I am not sure what the tool or skill was...

      Interview questions [1]

      Question 1

      What excited you are working at Gong?
      Answer question

      Customer Success Manager Interview

      Jan 27, 2022
      Anonymous Interview Candidate
      Boston, MA
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at Gong (Boston, MA)

      Interview

      Really disappointed with my experience with Gong, I use their product and think it’s great. I didn’t officially apply for the role but was contacted by the recruiter for an exploratory chat. After a couple of questions around my background, the recruiter immediately decided that I should be put forward for a less senior role despite my experience and I didn’t get a chance to ask a few questions and the recruiter said they had to run and could only answer 1. Although I didn’t officially apply, I received a rejection email which I find insulting especially as this was meant to be an exploratory chat.

      Interview questions [1]

      Question 1

      What types of customers do you manage?
      Answer question
      8