Guest Service Agent applicants have rated the interview process at Great Wolf Lodge with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 66.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Guest Service Agent roles take an average of 10 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Great Wolf Lodge overall takes an average of 15 days.
Common stages of the interview process at Great Wolf Lodge as a Guest Service Agent according to 3 Glassdoor interviews include:
Phone interview: 25%
Drug test: 25%
One on one interview: 25%
Background check: 13%
Skills test: 13%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 1 day. I interviewed at Great Wolf Lodge (Williamsburg, VA)
Interview
My interview was conducted during a job fair. I originally was applying for a job as a bellman. The first interview was with a pack member from a different department, then a second interview was conducted with the manager of Guest Services. Questions were straightforward, but one of the biggest things they're looking for is personality - they are ready to train you into the role if needed. A smile goes a long way.
I applied online. The process took 2 weeks. I interviewed at Great Wolf Lodge (Lagrange, GA) in Apr 2018
Interview
Apply online. HR decides if you're qualified, then they contact you for a phone interview. If it goes well, you're contacted (via email or call) to set up an interview with a manager of your department. Hiring is usually done the day of your in-person interview. The process is taking a couple of weeks since we are a newer property.
The process took 2 weeks. I interviewed at Great Wolf Lodge (Concord, NC) in Feb 2011
Interview
The initial interview began with a phone call to gauge personality, it was was over quick and an offer for Full or Part-time was made. The process getting to the phone interview was tedious, the company still relies on paper applications and the time-table of when Human Resources is open. Initially I had to apply for my position (listing various ones) roughly 4 times before I received the first phone interview.
The manager who called me was friendly, outgoing and excited to talk about the Lodge. They wanted to pick at my availability and interests for working at the resort but focused directly on my previous experiences with other resorts as the main bonus to hire me. It seems more beneficial to go into this job already understanding the hospitality industry but having worked with college students it does not seem to be an experience requirement, just a respect for the industry.
Interview questions [1]
Question 1
If you were assisting a guest and the guest relations phone starts to ring, how would you handle the situation?