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      Greenhouse Software

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      Related searches: Greenhouse Software reviews | Greenhouse Software jobs | Greenhouse Software salaries | Greenhouse Software benefits
      Greenhouse Software interviewsGreenhouse Software Customer Success Manager interviewsGreenhouse Software interview
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      Customer Success Manager Interview

      Feb 17, 2021
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Greenhouse Software

      Interview

      Very long; 1. Recruiter 2. CS Manager via phone call 3. Take Home exercise, to present a product you use 4. Zoom Virtual Onsite with the CS team + presentation of assignment. A good amount of time invested w/ preparation & presentation. Overall the last interview went very well, so I thought. I enjoyed the conversations & there seemed to be good chemistry w/everyone. I sent thank you messages to all 6 people I met with. Got 1 response. Really? It doesn't take that long to acknowledge an email from someone who has invested time into this process- especially coming from a company like Greenhouse-who's product is supposed to be trying to improve the hiring process. The onsite ended w/ a conversation with the recruiter who went through all the company benefits, perks & even confirmed that I was good with the start date of 3/2. She stated she was meeting w/team and that she'd get back to me by end of the week. This was a Tuesday. Of course, when I did not hear back by the start of the next week-I had to assume there would not be an offer. I finally received an email by Wednesday-over a WEEK from the interview day! This goes against everything they say they do with the product/hiring process. Also, why would you go through all the benefits, perks & start date & give the impression that an offer was likely coming? Although everything earlier had gone well the way it ended just left a bad taste & I would never recommend a company that doesn't respect people's time & commitment to their process. I rated difficult-due to time spent for this process.

      Interview questions [1]

      Question 1

      What is your customer prioritization strategy?
      Answer question
      14
      avatar
      Greenhouse Software response
      5y
      Thank you for your thorough and candid feedback. It’s our goal to create a consistently great candidate experience through running a transparent process, creating a positive virtual interview environment, and ensuring proactive communications with our candidates. In your case, it’s clear we fell short of that commitment. We’ve taken this feedback to our hiring team and have implemented changes such as regular reminders for interviewers to follow up on candidate thank-yous in a timely manner. If there are any additional thoughts you have to share, please feel free to reach out to me at tori.soler@greenhouse.io. --Tori, Team Manager, Talent Acquisition

      Other Customer Success Manager Interview Reviews for Greenhouse Software

      Customer Success Manager Interview

      Feb 12, 2026
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Greenhouse Software

      Interview

      Didn’t get past the case study. Interview with the manager went great but unfortunately I didn’t make it through the case study stage. All in all it was a Very thorough interview with several steps.

      Interview questions [1]

      Question 1

      Question: Tell me about yourself?
      Answer question

      Customer Success Manager Interview

      Nov 30, 2022
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Greenhouse Software

      Interview

      1st - 20 min recruiter phone call 2nd - 30 min hiring manager phone call 3rd - Take home assignment (easy to complete) 4th - 3 hour long zoom panel with breaks

      Interview questions [1]

      Question 1

      Describe a time you gave a manager feedback.
      Answer question
      avatar
      Greenhouse Software response
      3y
      Hello, thank you for taking the time to leave a review! I am so glad that you had a positive experience interviewing with us. I hope that you continue to keep an eye on our career page for future opportunities.

      Customer Success Manager Interview

      Jul 21, 2022
      Anonymous employee
      Dickson, TN
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Greenhouse Software (Dickson, TN) in Jul 2022

      Interview

      So this process is Intense but it makes sense as to why it is this way. They want to make sure you are a good fit and understand what you are getting into. Just be yourself and not give stale answers (try telling stories) and be about the customer. 1. Initial phone screen 2. Meeting with Potential Manager 3. Presentation on a project they give you 4. 3 hour panel Interview I go through all the rounds and they made me an offer today! Im so happy!

      Interview questions [1]

      Question 1

      Very basic questions. Give examples and you'll do fine. Nothing too hard or out of the ordinary.
      Answer question
      1

      Greenhouse Software interviews FAQs

      • Customer Success Manager applicants have rated the interview process at Greenhouse Software with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 25 days to get hired, when considering 34 user submitted interviews for this role. To compare, the hiring process at Greenhouse Software overall takes an average of 21 days.
      • Common stages of the interview process at Greenhouse Software as a Customer Success Manager according to 34 Glassdoor interviews include:

        Phone interview:  25%

        Group panel interview:  18%

        One on one interview:  18%

        Presentation:  14%

        Background check:  12%

        Skills test:  6%

        Personality test:  4%

        Other:  1%

        Drug test:  1%

        IQ intelligence test:  1%

      • Here are the most commonly searched roles for interview reports -

        1. Sales Development Representative (SDR)(26) ;
        2. Account Executive(18) ;
        3. Customer Success Manager(16) ;
        4. Sales Development Representative(15) ;
        5. Software Engineer(13) ;
        6. Sales(11) ;
        7. Customer Support Specialist(9) ;
        8. Account Manager(8) ;
        9. Manager(6) ;
        10. SDR(6) ;
        11. Customer Success(5) ;
        12. Engineer(3) ;
        13. Senior Customer Success Manager(3) ;
        14. Technical Support(3) ;
        15. Technical Support Specialist(3) .


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      Jobs at Greenhouse Software

      1 jobs in United States
      Sales Development Representative
      Dublin, Co. Dublin
      View job
      View all Customer Success Manager Jobs