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      Groupon

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      Work From Home Customer Service Representative Interview

      Oct 24, 2017
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Groupon (Chicago, IL) in Mar 2015

      Interview

      I submitted my application. Within 2 weeks I received an email to set up an interview. The interview was at the downtown Chicago office. The day I interviewed there happened to be a big snowstorm. They were very understanding as I was about an hour and a half late. I called to let them know and they said not a problem in the least. I met with two separate people at different times. I took a brief test on basic PC "stuff". I received an offer within 5 days. Started 2 weeks later.

      Interview questions [1]

      Question 1

      If a customer ordered a product for an occasion and the product was not going to be on time, how would you handle that situation?
      1 Answer

      Groupon interviews FAQs

      • Work From Home Customer Service Representative applicants have rated the interview process at Groupon with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 52.8% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Work From Home Customer Service Representative roles take an average of 28 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Groupon overall takes an average of 18 days.
      • Common stages of the interview process at Groupon as a Work From Home Customer Service Representative according to 1 Glassdoor interviews include:

        Drug test:  25%

        Presentation:  25%

        Group panel interview:  25%

        Phone interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(177) ;
        2. Account Executive(139) ;
        3. Software Engineer(130) ;
        4. Account Manager(121) ;
        5. Sales(74) ;
        6. Business Development Manager(61) ;
        7. Business Development Representative (BDR)(60) ;
        8. Manager(47) ;
        9. Inside Sales Representative(45) ;
        10. Merchant Development Representative(45) ;
        11. Customer Support Representative(42) ;
        12. Sales Representative(41) ;
        13. Customer Service Representative (CSR)(39) ;
        14. Senior Account Executive(38) ;
        15. Senior Software Engineer(35) .


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    • Jobs at Groupon

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