Senior Customer Service Representative applicants have rated the interview process at Groupon with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 52.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Senior Customer Service Representative roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Groupon overall takes an average of 18 days.
Common stages of the interview process at Groupon as a Senior Customer Service Representative according to 2 Glassdoor interviews include:
One on one interview: 33%
Phone interview: 33%
Background check: 17%
Presentation: 17%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 2 days. I interviewed at Groupon (Chennai) in Jun 2013
Interview
Total of three rounds. First English summary writing and group discussion. Second online questionnaire to test my IQ and personality. Versant online test to test English proficiency.
Last, appeared for one-to-one interview by team manager on the day fixed by HR executive.
Interview questions [1]
Question 1
Customer handling scenarios, how I get along with my peers, other important things in life.
The versant test is a online test to check in listening reading and HR round
Listening test, Grammar check. Essay writing on any given topic with a limited time duration. tell me about yourself
education
past work experience
I applied online. I interviewed at Groupon in Apr 2021
Interview
Started off with a phone screening with hiring manager. Then there were 3 separate interviews with individuals on the team I'll be working under. Each interview focused on behavioral questions. The entire process took about a month.
Interview questions [1]
Question 1
Give an example where you had to deal with negative feedback.
Give an example where you had to troubleshoot / invent a new process to solve an issue.
Give an example where you failed to reach a goal and how you dealt with that.
Give an example of a time where you demonstrated leadership.
I applied online. The process took 2 weeks. I interviewed at Groupon (Dubai) in Apr 2014
Interview
Very professional, structured. Covered most areas including what motivates the candidate, intensively about past work experience. Loved the whole process. They really want to ensure they select the best person,
Interview questions [1]
Question 1
You might get some out of the norm questions such us give me 5 uses of an object or how many coins can fit into a room ect