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      Lead Customer Service Representative Interview

      Nov 15, 2021
      Anonymous employee
      Chennai
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 1 day. I interviewed at Groupon (Chennai) in Sep 2017

      Interview

      When I had interview, it had 3 rounds as follows: 1. Self introduction - I was asked to introduce myself by the HR in order to check my communication level 2. Versant Test - This will contain several sections like Email writing, comprehension, listening to audio and answering, etc., I scored 65 out of 100 where cut off was 60. 3. Manager Round - I was interviewed by a manager with some interview questions. I cracked all of them and got selected!

      Interview questions [1]

      Question 1

      Why Customer Service is important in an organization?
      Answer question