I applied online. The process took 4 weeks. I interviewed at H&M (Westminster, CO) in Oct 2016
Interview
I had a series of interviews at the H&M I applied at. The first interview was a phone interview which lasted about 15 minutes long. When that was done I was asked to come into the store for another interview. I went in to that interview, and it lasted about 30 minutes. The lady seemed to really like me and my responses to her questions. At the end of that interview she made me fill out some paperwork for a background check. A week or so after that interview, I was called again because the background check cleared and they wanted to talk to me again in person, and I was also told they would make their decision. Again I went in for the interview and thought I did pretty well with my interview. At the end of this 3rd interview I was asked to step out of the room so the two interviewers could talk. I thought they were making their decision, but instead, when they came out of the room and they said they would want me to come in for another interview. Apparently they were just discussing times for me to come into the store...that's what I was told anyway. The two ladies told me I'd receive a call later that day to set up a time for that interview. I waited the rest of the day, the day after that, and actually didn't hear from anyone until a week after I had my 3rd interview. And when I say I "heard" from someone I mean I received an email from the company saying I wasn't hired instead of talking from an actual person.
I'm very disappointed in their hiring process. It seems rather lengthy and too intense for a store that sells cheap clothes and isn't high end at all.
Interview questions [1]
Question 1
Scenario questions....how would I handle a yelling customer, who would I help first, how do I handle conflict with another employee.
I interviewed at H&M (London, England) in Jun 2026
Interview
Group interview with like 8 peoples
- 3 facts about yourself
- define fashion and ur own style
- why H&M
Then group activities
- list of scenarios and prioritise 3
- list of scenarios and dress up an individual
Then fill in form of availability and contact info.
I applied online. I interviewed at H&M (Dundalk) in Mar 2026
Interview
It was lovely, very interactive. Getting to meet new people, seeing the H&M store was really nice. The supervisor was really professional and warm. First we got to know each other, then did a question and answers round with everyone, situation based, customer service based, questions to display your skills etc, talking about H&M values and then we had a group task, to come with a outfit based on the provided situation.
I applied online. The process took 4 weeks. I interviewed at H&M (Solihull, England) in Mar 2026
Interview
really enjoyable and quite fun! Had a bunch of questions then was set a team task to find an outfit for a certain scenario and to stick to the budget
H&M interviews FAQs
Part-time Sales Advisor applicants have rated the interview process at H&M with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 86% positive. To compare, the company-average is 71.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Part-time Sales Advisor roles take an average of 15 days to get hired, when considering 272 user submitted interviews for this role. To compare, the hiring process at H&M overall takes an average of 20 days.
Common stages of the interview process at H&M as a Part-time Sales Advisor according to 272 Glassdoor interviews include:
One on one interview: 29%
Phone interview: 23%
Background check: 18%
Group panel interview: 9%
Skills test: 7%
Personality test: 5%
Presentation: 3%
Drug test: 3%
IQ intelligence test: 2%
Other: 1%
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