Customer Service Agent applicants have rated the interview process at H&M with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 71.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 11 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at H&M overall takes an average of 20 days.
Common stages of the interview process at H&M as a Customer Service Agent according to 12 Glassdoor interviews include:
Phone interview: 24%
Group panel interview: 17%
One on one interview: 17%
Background check: 12%
Skills test: 10%
Personality test: 7%
Presentation: 5%
IQ intelligence test: 5%
Other: 2%
Drug test: 2%
Here are the most commonly searched roles for interview reports -
I had a really positive experience interviewing at H&M Edinburgh. All the staff were welcoming and professional, from the receptionist, to the HR team and staff involved with our tasks. We had introductions by the team followed by icebreakers and 3 tasks to see how we dealt with different situations. The actual workplace itself seemed like the company cares about its staff. There were lots of opportunities to give feedback and I was given a brief assessment of how I'd done at the recruitment day on the phone later as well. I left with a really good impression of the company and the staff who work there! Would recommend to others.
Interview questions [1]
Question 1
- Competency questions about customer service and why you think the role would suit you
The interview process was fine, they were able to be flexible with timing and all took place remotely. Interviewers were nice and made you feel comfortable. Job was offered via a separate call
I applied online. The process took 3 weeks. I interviewed at H&M
Interview
The interview process started with a short email prompt sharing a customer service experience you've had. It was basically used to gauge how well you are with grammar and customer experiences. I was then invited to have a 30 minute video call with the recruiter to discuss the role and my background.
After that went well, I was invited for an hour long in-person interview. The first part was a traditional interview with of the managers and the second part was a written portion where you had to respond to mock customer complaints. Again, it gauged proper use of grammar and customer resolution practices.
Interview questions [1]
Question 1
Have you ever dealt with a difficult co-worker? If so, how did you overcome differences?
I applied online. The process took 2 weeks. I interviewed at H&M (Barcelona)
Interview
Hay dos entrevistas. Una es telefónica, donde te explican el puesto y les comentas tu experiencia laboral. La otra es online y la realizan trabajadores del área, las preguntas son especificas sobre el puesto de trabajo.