Customer Success Manager applicants have rated the interview process at H1 with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 41.7% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at H1 as a Customer Success Manager according to 2 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 29%
Drug test: 14%
Group panel interview: 14%
Background check: 14%
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I applied through an employee referral. I interviewed at H1 (New York, NY) in Mar 2021
Interview
H1's talent acquisition team was very organized, expedient and guided me through the interview process. The entire process took less than 2 weeks start to finish, including working around my availability for follow-up interviews. Each step (about 4 in total) was chronicled in detailed emails; i.e. interviewer name and title, meeting info and a brief overview of what to expect. Dan, a member of the team also shared little nuggets of feedback with me from each of my interviews which, as anyone going through an interview process, is greatly appreciated. Well done team!
Interview questions [1]
Question 1
Have I ever disagreed with something stated on my performance review? How did I handle it?
H1 ensures to obtain and retain top talent in the industry, and the interview process is extensive in order to ensure that.
The interview process entailed an initial call with the People Manager, Dan, followed by interviews with different team members.
Dan is absolutely amazing at what he does! He was kind, warm, informative, and promptly followed up and responded to any and all questions. He made the process seamless and effortless and I truly appreciate his efforts. He is a rare gem to find nowadays and goes above and beyond!
Interview questions [1]
Question 1
Q: Name a time when you had a difficult client and describes the steps you took to resolve the situation.