Candidates applying for Customer Service Advisor roles take an average of 28 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at HSBC overall takes an average of 30 days.
Common stages of the interview process at HSBC as a Customer Service Advisor according to 1 Glassdoor interviews include:
Phone interview: 50%
One on one interview: 50%
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It was a learning experience. They gave a tour of the office and it then asked a few housekeeping questions then the main interview.Communication based scenario and skill based interview
Other Customer Service Advisor Interview Reviews for HSBC
The process took 2 weeks. I interviewed at HSBC in Jul 2025
Interview
Started with some competency and motivational questions
There is a short skills assessment on how you would handle customer queries and taking notes based on infomation in a simulated call
Interview questions [1]
Question 1
Tell me about yourself
Why do you want to work in a call centre
I applied online. The process took 4 weeks. I interviewed at HSBC (Birmingham, England) in May 2025
Interview
Firstly, an interviewer will describe the details, salary and expectations of the role to every interviewees.
Then you will do your one-one competency based interview questions. Questions are in this manner "Can you describe", "tell me about a time"
Interview questions [1]
Question 1
Tell me about a time you went far and beyond for a customer?