Customer Service Representative applicants have rated the interview process at HSBC with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 63 user submitted interviews for this role. To compare, the hiring process at HSBC overall takes an average of 30 days.
Common stages of the interview process at HSBC as a Customer Service Representative according to 63 Glassdoor interviews include:
One on one interview: 19%
Phone interview: 17%
Background check: 16%
Skills test: 13%
Drug test: 9%
Personality test: 7%
IQ intelligence test: 7%
Presentation: 5%
Group panel interview: 5%
Other: 2%
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I applied online. The process took 4 weeks. I interviewed at HSBC (Birmingham, England) in Aug 2018
Interview
I applied on company website and that was easy, just uploading my CV and answering a few simple questions. After about two weeks I got a call from lady asking questions about my work history and booking me a telephone interview for the next day. I was pretty nervous, but I passed. Whole conversation took 20 minutes. They asked me two questions about dealing with difficult customers and how I overcome some difficult time (I used example for personal life there). Already next day I got a call for a face to face interview, conformation email misspelled my first name that looked a bit unprofessional.
Face to face was very formal. First part was role play, where I was left alone with some information and manager was playing customer on the phone. It is very easy to follow instructions if you have experience, I don't but I passed. Second part was answering 5 competency based questions and by that point I was already tired so maybe I didn't think of right answers.
I'm unsure why I didn't passed the last stage, but it might be related to a fact I'm not a native speaker and they don't want their customers have impression that their customer support is not based in the UK.
The interview process had multiple stages and it took about 4 months from when I applied to final rounds. It starts with a personality assessment, then an on-demand interview, and then 2 virtual interviews with the team.
Interview questions [1]
Question 1
Why did you apply for this role and why do you want to work at HSBC?
Submit online application and passed online simulation, similar to what role would entail. Had a telephone interview, then in person interview at the building. Interview was okay but started late and felt rushed. Completed online based interview. Lengthy process for minimum salary, and long hours. Took 14 days to hear back. Not worth the hassle
I was invited to do an online assessment that was about answering a fake call from a customer and helping them through a banking problem they were having, then a screening call, finally an in-person interview